Frequently Asked Questions

Use the quote form on our homepage or call us on 0208 050 5180. We aim to respond to all quote requests within 1 hour during business hours. For urgent bookings, calling is always fastest.

We recommend booking as early as possible, especially for peak dates such as weekends, bank holidays, and summer months. That said, we regularly accommodate last-minute bookings — call us and we'll do our best to help.

Please provide your pick-up and drop-off locations, the date and time of travel, the number of passengers, and the type of journey (e.g. airport transfer, day trip, event transport). Any additional information about luggage, wheelchair access, or special requirements is also helpful.

Yes. If you receive a like-for-like quote from a DVSA-licensed operator at a lower price, contact us and we'll match it. The comparison vehicle, route, date, and service level must be equivalent.

Yes. Our quoted price includes the driver, fuel, tolls, congestion charge, airport fees, and all other operating costs. There are no hidden extras — what you're quoted is what you pay.

We accept bank transfer and major credit/debit cards. Corporate accounts with invoice terms are available on request. A deposit is typically required at time of booking, with the balance due before the journey date.

15 minutes of waiting time is included in your quote. After this, an hourly fee is charged depending on the vehicle size. For airport collections, we monitor live flight arrivals and allow 60 minutes from landing before waiting charges apply — after this, an hourly rate is charged.

Cancellations made more than 14 days before the journey are eligible for a full refund of any deposit paid. Cancellations within 7–14 days may incur a partial charge. Cancellations within 7 days of travel are non-refundable. Please refer to our Terms and Conditions for full details.

Yes, subject to availability. Contact us as soon as possible and we'll do our best to accommodate changes. Significant changes to the route or journey duration may affect the price.

For airport collections, our drivers monitor live flight arrivals. We allow 60 minutes from the time your flight lands before any waiting charges apply. After this, an hourly waiting fee is charged depending on the vehicle size.

Yes. Every Tigers Transport driver holds an enhanced DBS (Disclosure and Barring Service) check and a valid PSV (Public Service Vehicle) licence. This is essential for school trips, youth groups, and any safeguarding-sensitive travel.

We offer minibuses from 8 to 20 seats and coaches from 24 to 63 seats. Visit our minibus and coach pages for full details on each vehicle type.

Yes. All our vehicles are air-conditioned and fitted with 3-point seatbelts on every seat as standard. Our fleet is regularly serviced and inspected to DVSA standards.

Please contact us directly to discuss your accessibility requirements. We will do our best to accommodate all passengers and can advise on the most suitable vehicle for your group.

Your driver will be at your confirmed pick-up address at the agreed time. For airport arrivals, please note that we do not meet in the arrivals hall — you will need to follow signs to the Coach Bus Station or Bus Station. For exact meeting point details, please ask your booking agent when confirming your journey. You'll receive the driver's contact details before travel.

Non-alcoholic drinks and light snacks are generally permitted. Alcohol is only allowed with prior written permission. Any damage to the vehicle caused by passengers will be the responsibility of the booking party.

Standard luggage allowances vary by vehicle size — typically one suitcase and one piece of hand luggage per passenger. If your group has oversized items (sports equipment, golf bags, large instruments), please mention this at the time of booking.