Cancellation Policy

We have adopted our cancellation policy to compromise between customer requirements, comfort and our business needs.

We aim to provide world class customer service and transfers, adhering to our policies allows us to be well equipped to provide this.

Cancellations

If you wish to cancel your trip with us, we require 7 days notice for a full refund. We may still be able to cater for cancellations under the 7 days grace period, but this to the discretion of the operating manager on duty on the day of request, and may be subject to a 50% refund if cancellation is within 5 days of travel

Lateness

Our drivers aim to be punctual and on time and allow plenty of time for journey time, however due to traffic, breakdowns and accidents, this may not always be the case, In such event, we will aim to provide a replacement for you and keep you notified on the whereabouts of your driver, however this is purely circumstantial and Tigers Transport will not be liable for any events, flights, or meetings missed due to these circumstances. We accept no responsibility of travel times due to unpreventable measures.


Please contact us directly if you wish to discuss any of our terms and conditions.